When will you reconnect my meter if I paid my arrears today?
Disconnection time: 8:00 – 3:00 pm (Except on Saturdays and Sundays)
Reconnection time : 3:00 pm onwards
How much is the reconnection fee?
Residential: P50.00 + 12% vat = P56.00
Commercial : P200.00 + 12% vat = P224.00
Can I pay my bill at the BayadCenters even if the due date of my bill is today?
Yes, you can pay your bills at any BayadCenter as long as it is not yet overdue.
What are BayadCenters, accredited collecting agents and Collecting Office?
BayadCenters are those stores, establishments or businesses that are partners of BENECO for bills payment like EC Pay, BayadCenter, Banks.
Accredited Collecting Agents are usually stores or small businesses that are recognized and accredited by BENECO through a MOA to collect bills payment from consumers like cooperative stores, barangay halls, or business centers.
Collection Office refers to the BENECO established centers at the 4th floor of Maharlika Livelihood Center, 3rd Floor, PortaVaga Mall, Southdrive Headquarters, in Baguio City Km 4 BENECO Bldg in La Trinidad, and BENECO Office at Bekes, Buyacaoan, Abatan, Buguias.
Can I pay my bills online?
We do not yet accept payments via online payment. Registered online users of BPI Bank and Union Bank may pay through debit against their bank account.
Can I pay my bills with my credit card?
One cannot yet pay electric bills using credit cards.
What is your meter reading schedule?
Normally, the reading cycle starts every 10th of the month until the end the 30th, except Saturdays and Sundays for Baguio and Benguet. There are some instances when the reading cycle adjusts due to strong typhoons or scheduled power interruptions in some areas.
Where can I get a copy of my bill if I lost it?
A copy of your bill may be secured through at every BENECO Collection Office.
What is the schedule of the The Pre Membership Education Seminar (PMES)?
The Pre Membership Education Seminar is held every Wednesdays and Saturdays at the BENECO Southdrive Office and on Thursdays at the Abatan Office. Requests for outreach PMES may also be conducted outside of the office especially for far areas in Benguet with at least 15 interested applicants. Registration starts at 8am and the seminar starts at 9:00am.
How to apply for kWh meter connection?
Before installing the meter, compliance with the documentary requirements and metering standards must be met first.
Documentary Requirements and Metering Preparation Standards Click! to go to page
To ensure compliance with the requirements, you may avail of the professional services of a BENECO-accredited electricals practitioners. Click! to view the complete list
How to request for relocation of pole
For Private Indiduals
In the event that you need an electric facility such as poles or overhead lines to be moved, please follow the steps below:
You need a Site Plan showing the location of your site and the layout of any new or existing buildings. Indicate the exact location of the pole or line to be moved. Photocopies are accepted. Note: In case your scope of work requires permission from the local government unit or any other government agencies, you must provide details of the permission. (e.g. building permit).
You need to send a written request to BENECO along with the Site Plan and Proof of Ownership. Please remember to indicate your contact information.
Upon receipt, our engineering staff evaluates your request and will contact you directly to discuss the next steps.
BENECO adheres to the provisions of Resolution No. 02, series of 2010 entitled “RESOLUTION ADAPTING TO THE AMENDMENTS TO THE DISTRIBUTION SERVICES AND OPEN ACCESS RULES (DSOAR),” by the Energy Regulatory Commission (ERC), to wit:
“Section 2.7.8. If an End-user submits a request to have the DU (Distribution Utility) modify, rearrange, relocate or remove any of the DU’s existing facilities for any purpose that does not result in a net increase in demand for electricity usage, the End-user shall be responsible for all costs attributed to such work. Such amounts shall be treated as a CIAOC (Contribution in aid of construction) not subject to refund. Xxx”
In the absence of a Site Plan and a valid proof of ownership, the labor and other incidental costs shall be paid by the requesting party while the cost of materials used will be shouldered by BENECO.
For Government Entities
On July 10, 2017, the Department of Energy (DOE) and the Department of Public Works and Highways (DPWH) signed a Joint Circular entitled “Prescribing The Uniform Guidelines And Procedures For The Proper Payment Of Compensation And/Or Recovery Cost In The Event Of The Need To Relocate The Electric Cooperative Distribution/Subtransmission Lines For The Primary Purpose Of The Government.” The said circular allows the electric cooperatives to charge the cost of relocating the poles affected by DPWH and LGU projects. It became effective upon its publication on July 28, 2017. Download
Below are the salient points contained in the Circular:
The Department of Public Works and Highways (DPWH) and Department of Energy (DOE) signed a joint circular in July 10, 2017 providing the uniform guidelines for the payment and relocation of Electric Cooperative (EC) facilities affected by government projects. The goal is to strictly observe and maintain easements and to relocate and/or compensate improperly located electric cooperative facilities within government’s right of way (ROW).
Under the guidelines, programming or planning of upcoming DPWH projects like roads, bridges, flood-control structures, and government buildings will have to be coordinated with the National Electrification Administration (NEA) and electric cooperatives to address ROW concerns.
The DPWH prior to the preparation of its budget for a proposed government project will have to inform in writing the concerned electric cooperatives that their facilities will be affected with copy furnished to DOE and NEA, and to be followed by a joint survey and assessment of both parties.
Within 30 days after the joint survey, electric cooperative shall submit to the DPWH the proposed program of work for the affected facility with cost estimate duly certified by NEA, and bill of materials.
The DPWH will determine within ten (10) calendar days the proper compensation or relocation cost which amounts to present value of relocation of facility based on the NEA equipment and materials price index, less depreciative cost, plus dismantling/removal and disposal cost.
Upon determination of compensation, DPWH and electric cooperative shall execute a Relocation Agreement with terms of payment of compensation for the affected facility; details of affected facility and approved relocation site; project implementation schedule; target date of completion; and remedy in case of disagreement.
After the Relocation Agreement, DPWH is tasked to prepare a final program of work for its project with the amount of compensation for the electric cooperative affected.
The electric cooperative shall receive 50 percent of the cost of compensation prior to the removal of an Affected Facility and in case of disagreement or failure to execute Relocation Agreement within 15 days, DPWH shall deposit the 50 percent cost of compensation to NEA.
DPWH shall then notify the electric cooperative in writing of a Deposit Notice, which entails the EC to remove the affected facility within seven (7) day Removal Period.
Failure of electric cooperative to remove the affected facility will permit DPWH to immediately relocate the affected facility and in case the electric cooperative causes the delay in removal, DPWH can deduct 10 percent per day of the relocation cost until the removal of the affected facility.
I am a student. Do BENECO accept OJTs?
YES. BENECO has a Policy on Integrated Traineeship Program for OJTs (Policy No. 3-2013) Download
The following are the primary considerations in accepting OJTs
What is the Multi-Sectoral Electrification Advisory Council (MSEAC)?
The Multi-Sectoral Electrification Advisory Council is created to serve as an effective complement in the institutional strengthening of the electric cooperatives by providing the network for active participation and solidarity of member-consumers. The MSEAC representative shall assist in conducting interactive gatherings with member-consumers to evoke positive action on various programs of the electric cooperative
The composition MSEAC representatives shall come from the following sectors: Download NEA Memorandum
Why are the factors affecting my power bills?
Do you publish your Annual Report?
YES. The Annual Reports may be accessed at the About Us/ Transparency Page Visit page
Do you publish your Audited Financial Statements?
YES. The Audited Financial Statements may be accessed at the About Us/ Transparency Page Visit page
How to change an account name?
AFFIDAVIT with WAIVER (Applicant) Download
AFFIDAVIT with WAIVER (Heirs) Download
AFFIDAVIT with WAIVER (Existing Member) Download
If not yet a member, attend the Pre-Membership Seminar (PMES) Click! to go to page
Membership Application Form Download
What are the Corporate Social Responsibility (CSR) programs of the Cooperative?
There following are the various CSR programs currently being enjoyed by member-consumers:
What are the rules and qualification to be elected as a Board of Director? Click! to go to page
NEA Memo No 2014-019 (Election Guidelines with Qualifications and Disqualifications) Download